Return Eligibility
At Bluebonet Wellness, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- Items must be unused, unopened, and in their original condition.
- Products must be returned in their original packaging.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Personal care products that have been opened
- Gift cards
- Promotional or clearance items marked as final sale
- Products damaged due to misuse or improper handling
How to Request a Return
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return instructions before sending any items back.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged.
- The product was defective upon arrival.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider.
- Refunds typically appear within 5-10 business days after approval.
Original shipping charges are generally non-refundable unless the return is due to our error.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Include your order number and photos of the damaged item and packaging.
We will review the claim and determine an appropriate resolution, which may include a replacement or refund.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Exchanges
At this time, we do not guarantee direct exchanges. Customers wishing to obtain a different item may return the eligible product and place a new order.
Chargebacks
We encourage customers to contact us directly to resolve any concerns before initiating a payment dispute or chargeback with their payment provider.
We are committed to working with customers to reach a fair resolution whenever possible.
Contact Us
For questions regarding returns or refunds, please contact us:
Bluebonet Wellness
Email: info@rep-co.store
Website: https://rep-co.store